Monday - Friday8.30AM - 5.30PM
Offices51-12-B & F2, Menara BHL, Jalan Sultan Ahmad Shah, 10050 Georgetown, Pulau Pinang.
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Business Process Outsourcing - Vital Fact Group

In today’s competitive business era, Business Process Outsourcing (BPO) has become a practical solution. Our experts in Vital Fact are always there to provide excellent BPO solutions, the non-primary business activities of your company that include payroll, statutory calculation, transaction processing, payment, expense reporting, preparation of financial statements, accounting and human resources, to help create business continuity for better intelligent workflows that could potentially transform your organization.

These are the fundamental operations of a company which must not be neglected, yet at times they are hindered by the limited resources of a company. That is where we come in. Our ideal combination of the right skills and fool-proof processes help improve your day-to-day operating efficiency without having to worry about staff turnover and other unexpected situations and reduce operating costs. We could be the best solutions to the dilemma of keeping your accounts in order, acquitting the company management from non-strategic business operations to focus on growing your business in order to achieve competitive advantage.

Business people analyzing many charts

BPO services

  • Payroll Solutions (Managing and processing), reports and journal entries
  • Statutory calculation and payment (EPF, SOCSO, EIS, PCB, HRDF)
  • EA Form, Form E preparation
  • Financial Statement Reporting & Analysis
  • Transaction Processing
  • Pay slips & Other Administrative Services
  • Business and Corporate Advisory

What is the Differences
Between Us and Others

  • We can communicate with multi-language and dialect (English, Malay, Chinese, Hokkien, Cantonese), no language barrier so we can understand our clients’ needs.
  • We have dedicated person to handle your day-to-day non-core activities, you will have more time to concentrate on your core business.
  • Our team equipped with professional knowledge & experiences; we furnish our clients with the latest information of the widest of scopes from different industries.
Young business lady with tablet computer in hands standing at wall covered with paper reports and analyzing financial chart
Above view of business team sitting around table and working

Frequently Asked

Why does my employer contribute only 5% of EPF?

Once attained the age of sixty years old, the employer portion will be reduced to only 5%, while the employee portion is 0%.

Is an expatriate required to contribute EPF, SOCSO and EIS?

Yes, an expatriate is also required to be register with EPF, SOCSO and EIS make their contributions accordingly.

Does a company need to take into account and contribute to EPF for all the employees’ overtime pay?

No, there is no need for that. However, a company still needs to pay SOCSO and EIS for employees’ overtime

When should an employer make payment to EPF?

On 15th of following month.

I am self-employed, can I contribute to EPF as well to save up as my retirement fund?

Yes, you are encouraged to start contributing to EPF from an early age to ensure you have sufficient retirement savings eventually.

What is the minimum salary threshold that renders the contribution to PCB compulsory?

Any individual who earns more than RM34,000 per annum (or roughly RM2,833.33 per month) after EPF deductions. For the amount of contribution to PCB, one may refer to this website for guidelines:


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Vital FactAbout Us
Vital Fact is managed by members of the Malaysian Institute of Accountants (MIA) and income tax agencies. Our purpose is to help Malaysian small and medium enterprises handle corporate tax and sales and service tax (SST) matters.
Monday – Friday
8.30AM – 5.30PM
Where are weOur Locations
Kuala Lumpur
GET IN TOUCHVital Fact Group
Find us more at our social media
Vital FactAbout Us
Vital Fact is managed by the members of Malaysian Institute of Accountants (MIA) and Income Tax Agent. We were established to assist Malaysia Small and Medium Enterprises on their company taxation and SST (Sales and Services Tax) affairs.
OUR LOCATIONSWhere to find us?
Kuala Lumpur
Follow UsVital Fact Group
Find us more at our social media